211 Information and Referral Services
We're Here 24 Hours A Day For You!
WHAT IS 211?
211 is a free three-digit phone number set aside by the Federal Communications Commission for information about and referrals to local human service information. You can reach us anytime 24 hours a day from any phone.
First Contact is part of a learning community that embraces transparency around how we provide support to our community. We have adopted these client experience values.
- We respect the people in our diverse community band will serve them equitably, free of judgement, and be accountable when we are not.
- We meet people where they are and work collaboratively with them to improve access to healthier opportunities.
- We strive for continuity and consistency in our service delivery while maintaining the dignity and uniqueness of people.
- We communicate with empathy and purpose.
- We proactively work to improve the wellness of our community before, during, and after each engagement.
What services does 211 provide?
- Information: Give Information On Available Government And Local Charity Programs And Services.
- Referrals: Make Appropriate Referrals To Available Government And Local Charity Programs And Services.
- Suicide Prevention: Answer National Suicide Lifeline Calls And Provides Training On Suicide Prevention.
- Emotional Support: Provide Emotional Support And Hope While On Your Journey.
- Care Coordination: Stay Connected With You While On Your Journey.
- Screening Services: Screen You For Programs That May Meet Your Needs.
